Terms of Service

"Supplier" refers to Hexabyte AB (559084-3966).

Ordering

An order is binding and an agreement is considered concluded when the supplier sends a welcome or confirmation email.

Customers who are considered to be consumers according to the Distance and Home Sales Act (2005:59) have the right to withdraw from agreements concluded at a distance by notifying the supplier in writing within 14 days. The right of withdrawal ends when the customer has started using the service.

Metered billing and card payments

Stripe is handling all card payments.

You are billed in arrears based on your actual usage of the products or services.

At the beginning of each month, you as a customer are automatically billed for the previous month's usage of products and services that are subject to metered billing.

We will first attempt to charge the primary card on file. If the full amount cannot be charged, a new charge will be made to the secondary payment card if there is any on file.

To protect you as a customer and reduce the risk of fraud and/or unauthorized use, earlier charges may occur.

Earlier charges may occur if:

• you as a customer are new to us
• you as a customer purchase an unusually large amount of resources in a short period of time
• some of our automatically regulated usage limits are exceeded
• billing account termination

If you as a customer want to terminate your billing account, outstanding payments will be charged in connection with the termination of the billing account. Upon termination of the billing account, all services linked to the billing account will be terminated.

Products covered by prepayment include, but are not limited to:

• virtual machine/instance/VPS in the cloud portal
• Services in the cloud platform such as IP addresses, network traffic, CPU, etc.

The customer will be charged in the currency selected when the system generates the invoice. The exchange rate for billing in a currency other than our default currency SEK is presented on the page where you as a customer set up your billing information. The exchange rate can be updated at any time and the exchange rate at the time of invoice creation applies.

Payments for paid in advance and invoices

Web hosting, dedicated hosting services and domain names are paid in advance for the selected time period. Delivery of the purchased service takes place when we have received payment for the service, some services may have 1-3 working days of manual hand-laying for delivery, or longer if specified. But we strive to automatically deliver the service as quickly as possible as often as possible.

Payment terms 15 days unless otherwise stated or agreed.

Prices

All prices are stated in SEK excluding VAT unless otherwise stated.

Termination

Termination of service must take place in the customer portal or in writing via e-mail to support@hexabyte.se

Unless otherwise stated, there is no notice period for the service.

Fees already paid are not refunded upon termination.

Availability and delivery of web hosting and hosting services

Web hosting and hosting services are offered to the best of our ability. Service interruptions may occur during planned system maintenance, unexpected events and delivery problems with third-party providers (eg: electricity companies and internet providers).

Use of our services

Our services may not be used for activities related to (but not limited to): Sexual content, illegal content, cryptocurrencies, betting, spam, viruses/malicious code or misleading information.

The provider reserves the right to immediately, without warning, suspend customers who violate the terms or use a service in a way the provider deems inappropriate.

Resources

The supplier has the right to limit or shut down the customer's ability to use resources if the resources are used in an inappropriate or excessive manner.

Liability, compensation and damages

The supplier cannot be held responsible for any damages, costs or compensation for anything related to the service or the customer's business.

Miscellaneous

The supplier reserves the right to use the customer's company name, logo and website as a reference on the supplier's website and in communication with other customers, if the customer does not wish to be included as a reference, this must be communicated in writing via e-mail to the supplier.

Update of general conditions

These terms and conditions are updated continuously, and it is your responsibility as a customer to keep yourself updated on the supplier's terms and conditions when using our services, and that you as a customer follow these terms and conditions.